Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

08 January 2021

Joey 10

Very fast service

07 January 2021

Jamie Robinson 9.6

Was awesome support. I assume was helping other people and doing work for me behind the chat so I’ll give an 8 could’ve been a little faster

05 January 2021

Kimberly Spillman 3.6

Most appalling customer service I've experienced. Ever. Tech support couldn't answer my questions, was insulting me, pretending like I wasn't competent and I asked to talk to his manager. Tech support hung up on me.

Pros

Speeds can be pretty good.

Cons

Tech support doesn't listen and they blame others for issues on their end with non-nonsensical arguments.

05 January 2021

Bill Breslin 4.4

Signed up with 2 degrees Ultimate Fibre plan. The download speeds never achieved what was advertised. Never got over 100 mbs and often were less than 20mbs. Goodbye 2 degrees.

04 January 2021

Helen Kendrick 8.2

Because of your website I was able to re- negotiate my present contract for another 12 months. Thanks.

Pros

Cons

04 January 2021

Eric Esnouf 8.4

Generally very good and reliable. proved invaluable during lockdown.

Pros

Easy, good online portal and good value

Cons

deals only for new customers

02 January 2021

Navjot 7

Very helpfull, instant reply and issue sorted.

Pros

Cons

very quick to resolve issue

31 December 2020

Claudia 9.6

Awesome customer support!!

31 December 2020

david 7.2

when ringing up to ask about how i could reduce my monthly bill with spark, i was spoken to by some guy who seemed to couldnt care less , and said i was on a good plan and if not happy i could change provider, no attempt to try to & help not a good response to a customer of well over 50 years,[telecom & spark]not a good way to keep customers or gain new ones,this will be a realy bad word of mouth response, i was very disapointed with this service, spark needs to sort its staff out