Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

08 March 2025

Singh 6.4

Bit of a mixed experience. Internet down since midnight, called in the afternoon and the first lady I spoke to didn’t seem to know what she was doing. Cann't understand what I'm talking—had no clue about my issue and came across pretty rude, keep asking me what's my problem. But then I got through to another guy later, and he was super professional, patient, and actually helpful. The pricing and internet speed are spot on, just wish the customer service was a bit more consist ...read more

Pros

Good speed, great price

Cons

Customer service quality

06 March 2025

Magnus Botolomew 9.8

Switched to Starlink to save a few bucks—big mistake. At first, the speed looked good, but the connection kept dropping, especially in bad weather. Worse, when I had issues, there was no real support—just a chatbot and endless emails. No one to call, no one to help.

After a few frustrating months, I came back to Primo, and I won’t make that mistake again. The service is rock solid, and if something goes wrong, a real person actually helps—often the same day! Lesson learned ...read more

Pros

Cons

05 March 2025

Corban 1

Awful service. Blake was a good rep to deal with, but the companies ethics are horrific. Avoid at all costs, many hidden charges that will bite you in the ass monthly. Was told $0 recurring monthly, got stung with a ~$200 bill. No refund, nothing. Avoid!

Pros

Data worked as required

Cons

Hidden fee cg

03 March 2025

Jin 8.6

I have been using Econofibre’s Fibre e300 service since early last year. Initially, I was sceptical about the service quality due to its affordable price, but after using it for about a year, I am very satisfied.

There is no phone support, but their email support is quite responsive. However, it seems that they do not reply on weekends.

Although the recent price increase is a bit disappointing, I still believe it offers great value for money and would recommend it.

Pros

affordable price and reliable connection

Cons

No Phone support and maybe not open Weekend

02 March 2025

Jake 3.8

Worst provider of everyone I have ever tried. Can’t trust them at all. I had constant issues with connection dropping. The customer service is lazy and doesn’t have any integrity. They will say anything to not log a complaint.

Pros

Can’t think of any.

Cons

Poor connection. Keeps going down.

02 March 2025

Jake 8.2

I change service providers every year and I am usually glad about it. Sky has been the best broadband provider I ever had. I’m thinking twice whether I should actually switch providers.

Pros

Consistent supply. Never faced any downtime.

Cons

Expensive

28 February 2025

HB 5.6

Frustrating One-Way Communication

I requested a new connection, but instead of coordinating with me, they set their own installation date for the very next morning. When I reached out, asking them to call me back due to timing issues, my request was completely ignored. They went ahead with the disconnection, leaving me without internet and disrupting my work. There was no communication or flexibility, and I wasn’t even given enough time to set up the router. It felt like a ...read more

Pros

Nothing that I know of now :(

Cons

No coordination or flexibility; they make decisions without consulting the customer. Disconnected the previous connection without ensuring a smooth transition. No time given to set up the router, impacting work and daily activities.

11 February 2025

Lias 10

Great tech / nerd focused ISP. Be warned, this is not the ISP for non technical users, but if you understand what you are in for the features are amazing.

Pros

Reverse PTR, ONT Diagnostics, Multiple public IPs, cheap Static IPs

Cons

Only suitable for enthusiast users

31 January 2025

Ethen 10

After trying two other ISPs, I finally found one that delivers real Hyperfibre performance. No slowdowns, no high latency—just blazing-fast speeds and rock-solid stability. Unlike other providers, this ISP allows me to use my own WiFi 7 modem, offers a dynamic IP, and best of all, has no locked-in contracts.

Gaming and large file transfers, everything runs flawlessly. Customer support is knowledgeable and responsive, actually understanding real networking needs. If you wan ...read more

Pros

Cons

30 January 2025

Warren Burgess 1

If you want an internet provider that gives great service and customer support ,avoid this company at all costs.Sent a faulty modem that couldnt be configured with a dodgy dc input plug,then when attempting to resolve very little if any support.An absolute joke.Worst part is i cant charge them for wasting my time waiting for any response .Since gone to inspirenet,a breath of fresh air ,modem is plug and play and you get to talk to a real person

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