Leave a review of NOW

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Best Customer Support Award 2018

For better service, better broadband, better value.

We take service seriously. That’s why we have local sales and service hubs close to our customers – we can be on your doorstep in a flash to sort things out.

Expanding our world-class customer service, our new service - offered by specialised NOW techsperts - helps customers make the most of their digital technology and provides that much needed assistance beyond-the-router. Whether it’s improving Wi-Fi and sorting dropouts, setting up a Smart TV, helping to optimise streaming or gaming experiences, or sorting computer issues - NOW strives to create a hassle-free technology experience, regardless of where customers bought their technology.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

 

 

 

 

Total: 8.0
Reliability 8.3
Speed 7.9
Support 8.3
Features 7.6
Value 7.9
Average from 120 reviews
Showing 1-5 of 120 items.
2021-05-05 17:58:58
Timothy J0nes 7.0
I wanted a change as my old provider Vodafone was not giving any customer service regarding billing etc.
Pros
I also went to Now as I wanted to speak with a C/S quickly and a NZ based firm is what i looked for.
Cons
I am still are in the process of changing over but so far I already feel better that I won`t dread the bill or bills as Vodafone preformed so poorly I really advise other people to switch and take the advantage of a professional company based in NZ not India like the call centre is for Vodafone. ...read more
2021-04-28 08:31:08
Maria Yeoman 5.8
The service was always good
Pros
Reliable
Cons
Pricey
2021-03-28 18:00:38
Luseane fonua 9.8
.
2021-03-09 23:00:20
Peter Washington 3.0
Just didn't really like the technical team as they just confused me. They in the end just did not make much sense and I was so happy so far to not have to talk to them again.
Pros
Made me feel that they really didn't care much about me and my internet experience after signing up with them.
Cons
Streaming is difficult at times and for someone that likes to do a lot of that, it has been annoying. Also technicians not easy to understand.
2021-02-12 09:12:57
MBrown 10.0
Fast to get us connected (2 working days) super fast to get Chorus to fix the ONT (the next morning) & they organised a power cord for the ONT too. Nothing wrong with the speed either. It’s better than the ultra fast broadband I was paying for at MyRepublic & NO dropouts!
Pros
All Good
Cons
Nothing
Showing 1-5 of 120 items.
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year
Nov 20, 2019
Kiwis are moving to NOW, for a new level of service and support
NOW broadband has won New Zealand’s ‘Best Customer Support’ for the second year running in Broadband Compare | TUANZ 2019 Awards. In an industry dominated by large market players, NOW broadband is achieving industry-leading growth by targeting its competitors where they’re not looking – service and support. 
Best Broadband Providers 2019
Nov 18, 2019
Who are the best broadband providers for 2019?
Want to know which broadband provider offers the best Fibre plans? Or which has the best customer support? Or perhaps the best rural plans? Here are the best broadband providers for 2019.
Get the most out of your fibre broadband experience
Mar 31, 2019
Get the most out of your fibre broadband experience
There are a range of factors that can affect your fibre broadband performance. Don’t suffer with a poor broadband service. Check out these tips to get the most out of your fibre broadband experience. 
NOW Broadband
Mar 13, 2019
NOW Broadband
Hawke’s Bay provider NOW Broadband is putting the service back into one of the biggest service industries. Having developed a pedigree in setting the bar for great customer service, their market leading NPS score, wealth...
SPOTLIGHT: NOW Phone & Broadband
Feb 11, 2018
SPOTLIGHT: NOW Phone & Broadband
February's SPOTLIGHT focuses on NOW Phone & Broadband.  A Broadband Compare Award Winning ISP we have highlighted the best NOW Broadband Deals and some of the key NOW features and benefits.
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
Sep 21, 2017
Best Broadband Innovation Broadband Compare Awards 2017 - Finalists
The finalists in the Best Broadband Innovation category, sponsored by Chorus, of the Broadband Compare Awards 2017 have been named.  
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