Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

28 January 2021

Leeann Stallard 5

People are nice, but expensive and the broadband supply seemed to buffer quite a bit for movies etc. so there are better deals out there with possibly better supply.

Pros

nice people

Cons

expensive, supply buffered a lot, could get same service elsewhere for $20/month cheaper

28 January 2021

Aj 10

Great Service

27 January 2021

Fiona Brunton 1.8

Absolutely rubbish, have had more issues with them than positive aspects. Internet is SO slow (if working at all) and their customer service is shocking. Do not recommend at all

Pros

Cheap?

Cons

Slow, poor customer service, not working half the time,

26 January 2021

L Rolton 5.6

Not to bad for Rural Broadband, however is expensive for the amount you get on each plan ..... someone is making a very comfortable living from the rural sector? The other thing they are not very flexible and won't divert from their conditions .... not willing to discuss either. Interesting that Covid has happened and this company is not listening or willing to help!

Pros

Reasonable support

Cons

Unwilling to talk away from their terms and conditions!

26 January 2021

Christine Willis 7

The service is very good. Thanks.

23 January 2021

Myrie Edwards 8

Found staff very helpful and had satellite installed by highly efficient installer, my teenage sons are thrilled as am I, I have no negatives as of now

22 January 2021

Helen Erridge 4.4

Have spent weeks trying to get help with a cellphone problem and am still waiting. Just send an automated message with a number but ignore any email with a query about it saying they will be in contact within a day.

Pros

Cons

Don't respond to email queries Slow to answer phone

21 January 2021

Joanne Setu 8

Have been with NOW for nearly one year and are happy with it. We have used customer support once and the solution was simple but tech support had to talk me through what I had to do over the phone. He managed to do this without making me feel like an idiot which was appreciated.

Pros

Local feeling company, fair rates. Quick responses.

Cons

Our broadband can be a little laggy sometimes.

20 January 2021

Karene Clark 5.8

Have been with Spark for decades and was a big decision to move from them for our broadband but price wise they don't compare to what's on offer elsewhere and they don't do anything special for their loyal customers

Pros

having broadband, netflix, mobiles and landline and email all together is helpful especially only getting one bill

Cons

Spark seem pretty disinterested in loyal customers, no special deals for us.

20 January 2021

Julie 3.4

Good value broadband when bundled with electricity, and even better with gas added on. A modem is even provided for free. However, I found the speed and reliability to be volatile, especially on bad weather days. When this happens, it's impossible to get a customer service rep on the phone to address it.

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