Leave a review of Skinny

Reliability
7
Speed
7
Support
7
Features
7
Value
7

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Skinny’s whole reason for being is to strip everything back, so you only pay for stuff you actually want at super low prices. It’s based on a model called common sense. Skinny broadband only does award-winning mobile and broadband, and it’s all prepay.

Skinny Mobile is a division of Spark New Zealand Trading Limited, and Skinny happily uses Spark's 4G network.

Do I need to use the Skinny router (modem)?
Yes, you do but if you sign up on their 12-month term contract plan, you will get a modem for free. If you prefer to keep things simple and stay out of contracts then you will need to buy it for $99. This router has been configured and works right out of the box with a very simple setup to make things super easy. You cannot bring your own modem to connect to them.

Is it really unlimited?
Correct, their Unlimited Broadband is a fixed-line connection (as opposed to the 4G wireless broadband), which means you can stream all the movies you want and not worry about your data. There is no data limits or caps!

Is Skinny Unlimited Broadband available everywhere?
Anyone who can get a fixed-line internet connection in New Zealand can get ADSL or VDSL plans. You can also get fibre connections in the main centres, including Auckland, Wellington, Hamilton, Tauranga, Palmerston North, Whanganui, Christchurch, Dunedin and many others.

How fast is the connection?
After you enter your address in the address checker, we will show you the best connection type available at your property. Their base plans are the same price, no matter what type of connection you can get, and your speed will totally depend on the connection type. With standard (VDSL or ADSL) connection your maximum speed will be around 10 to 50Mbps (average throughout New Zealand). If fibre is already installed in your house or your address is fibre ready, you will be able to get speed up to 900Mbps. As soon as fibre becomes available at your street, just get in touch with them and they will look at upgrading your connection to fibre.

** NOTE: The above information has been provided by the ISP or reproduced from their website **

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Total: 5.7
Reliability 5.7
Speed 5.7
Support 5.3
Features 5.1
Value 6.7
Average from 82 reviews
Showing 1-5 of 82 items.
2022-04-04 12:01:23
Joshua Kerr 4.6
Team didn't listen to any of the numerous times I told them we had a ONT already installed and went ahead to treat it like a new connection. Basically they wasted a week and even after several calls and emails they still got it wrong, the result was that I had to cancel my connection as they ended up being unable to provide the service.
Pros
None
Cons
Service, Lack of Technical Expertise, Intentionally understaffed customer service
2022-02-23 08:38:37
Rosie 5.0
Faulty modems and no refunds. Negligence at it's finest.
Pros
They will allow a grace period of 2weeks to pay your bill
Cons
Huge muck arounds. Website doesn't show no easy access to information when they continuously give faulty modems
2022-01-18 12:07:35
Julie Watts 4.0
We had skinny service at a business location and home. They were the most difficult to deal with to close the accounts when we moved. We ended up paying for service months after requesting cancellation although initial contracts had completed. We would not recommend skinny. The broadband was fine, the service behind it lacking.
Pros
Reaching a live support person is very difficult - email contact only
Cons
the broadband service is fine but the service behind it is lacking dont save a few dollars for a lot of expense in the end
2021-12-01 18:33:41
Elton Tiong 4.2
My house already have 3 modems/routers worked using ethernet as the back haul and wifi meshed to all the bedrooms and living rooms.

I wanted to switch to Skinny and asked them if I can use my existing setup but they don't allow BYO modem, don't want to give out the settings. Their broadband is too old fashioned. Most providers allow BYO but not Skinny. So, I won't recommend Skinny to anyone.
Pros
Nothing good
Cons
Won't allow BYO modem. Slow to reply requests.
2021-10-28 19:01:15
JL Holyoake 7.2
Skinny was great until, we needed more people on it at the same time and had Netflix going, then it would quite often kick a computer off. We had wireless, so in summer in a holiday town it was quite often unreliable.
Pros
When I was here on my own it was excellent, and their price was good.
Cons
when I went to change to fibre I could get it cheaper so I went elsewhere
Showing 1-5 of 82 items.
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3 Great Offers
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Exclusive Deal
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
Exclusive Deal
Unlimited broadband from $65/m
Plus 6 mths FREE Prime Video and Neon
Limited time only. T&Cs apply
Fast & Easy broadband 
Along with amazing support. 
Get data for a fair price now.
Fast & Easy broadband
Along with amazing support.
Get data for a fair price now.
Exclusive Offer
Unlimited Fibre 300 - ONLY $57.95/mth
Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
T&C's apply.
Exclusive Offer
Unlimited Fibre 300 - ONLY $57.95/mth
Orbi Wi-Fi 6 router $5/m rental or BYO
Plus great bundle discounts!
T&C's apply.