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Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

8.2 / 89 reviews

08 July 2019
Aushan 9.6
Claire was just amazing and so helpful. Thank you and keep up the good work :)

5.6 / 364 reviews

06 July 2019
Graeme Parker 1
I would not recommend Spark to anyone.

5.6 / 364 reviews

02 July 2019
Chris Shinn 2.8
Internet kept dropping out and has done for months. Really annoyed at Sparks extra charge for paying by credit card, just greedy adding that!! They also charged me an "Inconvenience fee" because I was a couple of days late paying one bill. No customer good will there. Would never recommend them!!

4.9 / 55 reviews

02 July 2019
Christina Munro 1
We transferred over from Spark. Worse thing we ever did. Contact transferred us over early leaving us with no service from 28 May. It is now 2 July and we still have no services. Their customer services are appalling and every time we call we are on hold for hours. We lodged a complaint and still nothing!
Pros
NOTHING
Cons
No service, worst customer service, extreme hold times. These guys should not offer a service they cannot provide. We are losing the will to live.

5.6 / 89 reviews

01 July 2019
Olivia Wilson 10
Very good

5.7 / 282 reviews

29 June 2019
Kerry 1.8
Really appauling
Pros
.
Cons
too many for me

4.9 / 55 reviews

27 June 2019
Keagan Govender 2.6
Absolutely shocking dealing with contact Broadband . It's been 3 weeks still not contacted. They initially sent the the modem to the wrong house it's just a pain going with them. Their customer service is appalling. I dealt with only person that was on to it the rest were rude and could not care less.
Pros
Power is connected
Cons
No internet 3 weeks later, lack of customer service.

5.6 / 364 reviews

27 June 2019
Hamish Shaw 5.8
expensive and slow
Pros
good app, reasonable service although always had to wait for a call back
Cons
confusing and complicated charging, including overcharging a couple of times, slow internet (even though it's fibre)

5.6 / 89 reviews

27 June 2019
Excalibur 9.6
Been with Skinny VDSL for 1.5 years and Skinny mobile for even longer. They accommodated me with a specific start time for my contract so I didn't pay two providers for same period. Speed is excellent. Only note is connection drops for 60secs or so occasionally and it mightn't be Skinny's fault either. When fibre comes I'll go with Skinny.
Pros
Fast, good price, no frills I don't need.
Cons
Skinny is behind CG Nat so some 3rd party services aren't available.

8.2 / 89 reviews

26 June 2019
Joseph kinita 8.2
Support was awesome with helping me fix my connection
Showing 10 of 2184 reviews

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Reliability
7
Speed
7
Support
7
Features
7
Value
7
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