Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

04 November 2019

Alex 2.8

Only been with them 5 months and after a late installation we have recently had a full outage for a week due to faulty router they supplied. Support is poor and only by email so you have to use mobile data to fix the problem at your own cost. Lots of support crossover emails and mixed messages and therefore very difficult to get anything sorted. Will be leaving at earliest opportunity once contract expires

Pros

Cons

Fibre speed is no better than VDSL, poor support, poor complaint handling.

30 October 2019

Scott 9.8

Great Service. Always get a human on the phone within minutes if I have any issues. Once I upgraded my plan to the ultimate package and it wasn’t running as fast as it should. NOW sent out 2 technicians to sort out the issue, which they did with some router changes and without cost (bar the $99 router required to get the top speeds). Overall just great service.

Pros

Everything. Great service, Great Speeds, very good pricing, but hey don’t we all want everything less expensive.

Cons

If I was to say anything it might be fractionally over priced on their top plans but that is subjective because no one else can really provide the speeds they do on their top plan.

30 October 2019

Ravi 6

Spark has fancy website and chat functions but to get a job done is a mission. it took 7 phone calls and 10 days to get my number ported to them. i had to email them twice for the free netflix and lightbox.

Pros

good automated process for ordering.

Cons

Competitors are nearly 40% cheaper. Value for money is a challenge

29 October 2019

John Stewart 6.2

After using them for 5years,I got an account for over $170 because I went over my monthly limited data allowance the month before! I received no warning notification like I had in the past when it reached the 80 percent mark. The irony is that I was paying more for a 200gig plan than their unlimited plan, and they did not offer to update or change it

Pros

Reliable service

Cons

No customer loyalty

29 October 2019

Lee 2.2

Started off brilliant, speeds were as advertised for the first 6 months. Then had major speed issues, NOW had no interest in sorting this and kept blaming it on my home setup which had not been changed at all since I first joined NOW. I dealt with NOW's 3rd party tech who confirmed issue wasnt at my home and passed on his findings to NOW who thru shear arrogance by Kent in support would not believe the findings and kept insisting it was an issue at my home rather than the exc ...read more

Pros

Good initially

Cons

Very poor tech support and failure to sort issues.

24 October 2019

Anita Maitland 9.4

Voyager are fantastic, their staff are great and will always solve your query. They answer the phone very promptly, I wouldn't go anywhere else. I get the bundle package with the VOIP phone, which is only an extra 10 dollars , great value for money.

24 October 2019

Oya Baglar 7.8

Claire was really really helpful walking thru everything with me as I am not very computer internet or phone smart. Thank you Claire.

Pros

Cons

23 October 2019

Hamish 1

It's a joke. No support. The price is above average. Avoid at any cost

Pros

None

Cons

all of it

23 October 2019

Kate 6.2

It is good overall, switched to another provider only because of promo deal

Pros

Stable connection, good customer service, fast problem solving, reasonable price. Easy and fast service cancelation on an open term contract.

Cons

1. We were waiting for the installation for 1 month (probably Chorus' fault). 2. The hotline is useless. 3. No option to change plan by yorself - have to contact customer service and wait (2 days in my case). 4. No perks