Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

02 November 2020

Marcos 4.8

Good Service, but speed keeps dropping most days around 5pm, the excuse they give me is always that I'm probably downloading something, the problem is I only have my iPhone on trying to watch some Youtube video. Deeply regret switching from 2Degrees to Now.

Pros

Cons

Speed problems!

31 October 2020

Greg Daniel 5.4

OK when it's going, but if you have a problem, best change because you will get no help.

Pros

None

Cons

Zero customer service or tech support.

29 October 2020

Roger Gisler 4.8

Changing to fibre

Pros

Wireless is good with no contact

Cons

Not always wifi (especially in the bedroom at the end of the house

29 October 2020

Kel 9

We have been with NOW for many years, always very quick and easy to deal with on the very rare occasion that we need assistance.

27 October 2020

Aleks Potbury 9.2

Excellent service. Great value. Great, easy to follow online instructions available for a list of different modems. Easy to setup even for a non-technical person like me.

Pros

Excellent service. Very professional, treating their customers with respect and provide a level of service tailored to each individual customer.

Cons

No cons.

27 October 2020

Brenda 10

Whether it's a bit of help with how to operate a device, or something related to NOW, everyone is friendly and quick. Phone calls and emails are answered straight away.

Pros

Everything!

Cons

None

27 October 2020

Shane 4.2

Signing up was a breeze and Gemma was very helpful. We had 2 properties to sign up. The first install went well but then we had issues with our alarm system. Contact the support department who are not very helpful and it almost like they were deliberately trying to make things hard and this has cost us additional $ with alarm company. After 10 days the issue is still not sorted (issue at Nows end) and we think the only option is to change suppliers. No issues with the second ...read more

Pros

Gemma is the sale team was fantastic and made the sign up a breeze.

Cons

Support department are not very helpful and seem unable to think 2 steps ahead to help clients

27 October 2020

Sarah 10

It’s great to have a company that you can ring and actually talk to someone and not have to wait for hours, also they get back to you so quickly, all the years I’ve been with this team it has truly been a pleasure.

Pros

Fast service friendly team quick response

Cons

No cell phone plans

24 October 2020

George 7.8

Just joined so can't respond to any of the assessments yet other than to say pricing seems very reasonable and customer service contact made so far has been excellent