Econofibre

I have been using Econofibre’s Fibre e300 service since early last year. Initially, I was sceptical about the service quality due to its affordable price, but after using it for about a year, I am very satisfied.

There is no phone support, but their email support is quite responsive. However, it seems that they do not reply on weekends.

Although the recent price increase is a bit disappointing, I still believe it offers great value for money and would recommend it.

Joined this service when it was $70 per month which was funnily enough when it was living up to its promises, it stated 1000Mbps and that is what you would get, then the price went up to $89 and the speed nose dived to 730MBps but the front page still says 1000, notified them and they have nothing when the next payment is due I will be with a new provider.

Have had an outage but was not caused by Econofibre specifically but by the people who do provisioning - a separate company.

While cheap, it's not by a large margin. Support is abysmal and my so-called static IP has changed 4 times since February causing misery for people accessing remote resources. The cheap product isn't worth the absolutely terrible support they provide. Fine when it works, but god help you when there's a problem

Support is limited to email, but so far so good. No outages yet (been with them for 2 months), and switching providers was very easy. It all just worked first time.