Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

27 June 2026

Ian Robertson 4.2

I have been with Hotshot on their basic plan and till I lost connection was acceptable. Connection lost, I had to insist on a technician calling. This happened within 24 hours but I had to lodge $199 with them before they would allow this. The fault was outside my premises boundaries an over a week later still waiting for a refund.

Pros

None

Cons

Poor customer service and availability. They already have my card details so why did I have to leave a repair deposit

20 June 2026

Sonja Clements 6

One NZ is terrible. Dropping continously. It's frustrating and annoying

12 June 2026

Karl 1

Worst Telco experience in my 50+ years, personal & business. Avoid like Covid!!!
Faceless company you can't call who hide behind messaging and cut you off when the end of shift bell rings.
3 weeks without internet which cost us money and time and once they ran out of ideas they blamed Enable and logged a job with them but never heard back.
We rang another company (Kiwiwifi.nz) and spoke to a real person in NZ who had us up and running in 2 days so draw your own conclusions ...read more

Pros

NONE

Cons

So many but have summarised in my review.

29 May 2026

Hannah 6.8

Great internet at a good price but customer service is terrible and they overcharged me both at the time of connection and disconnection. Customer service will outright lie to you, be warned.

Pros

Reliable connection

Cons

Very poor customer service

25 May 2026

Lucy 10

Signed up when I needed a reliable connection at a cheap price and got the best help setting up my own router. Have stayed with this provider for several years and have since upgraded my connection for a bigger household. Super wonderful service and high quality internet!!

Pros

Great internet, great service, quick and clear communication, competitive prices, BYO router

Cons

Might be tricky if you aren’t super tech savvy as you need to set up your own router but I would encourage everyone to learn the basics of how their internet works anyways

24 May 2026

Brendan 3.6

Avoid unless your friends with the staff.
What your getting is the scraps of Vettas network which then goes to staff and there friends, your left with what ever is left over.
I was getting disconnections when downloading 80GB which they said was there ddos protection. And during peak hours speeds dropped to 100mbit on a 2/2G plan. Got the run around for months. They blamed it on my hardware. I replaced everything at mega $$ and no change. The only change that fixed it was s ...read more

Pros

The backend and api are nice

Cons

If you have issues they just blame your hardware.

23 May 2026

Mike West 10

Fantastic service, simple, reliable and best price for hyperfibre

Pros

best price, free static IP, no contract

Cons

need your own wifi modem

20 May 2026

Michael 9.8

Amazing company putting the tools in the hands of users.

Pros

great alerts, and fast response

Cons

Need to know a thing or 2 about what your doing

03 May 2026

June 10

Very helpful and communicative support, doesn't throttle me, and their advertised speeds are accurate in my experience with them

Pros

Good Support, Doesn't Throttle, As Fast As Advertised

Cons

None

21 April 2026

Katrina linda Martin 7

We want new wifi

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