Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

30 September 2020

Stella Maria Lisle 8

Great provider. Was a little disappointed they wouldn't compete with market rates, as their monthly broadband cost is quite a bit more than other companies.

Pros

Easy set up for fiber and it was free!

Cons

Didn't reduce price at the end of term, otherwise would've stayed with them!

30 September 2020

HELEN DALLASTON 8

Spark did their job well but I found a much cheaper option with another provider.

29 September 2020

Samrat Shrestha 8.6

It’s our goodness that we got an opportunity to use freedom internet. I’m really thankful that I have freedom internet in my flat.

Pros

No pros at all.

Cons

Speed and service support is the thing that I like

29 September 2020

David Gibb 9.4

These guys were excellent, unfortunately they put their prices up and I can get the same service cheaper elsewhere

Pros

Excellent to deal with

Cons

More expensive

24 September 2020

LEE 1

Worst internet provider. Doesn’t reply to my email (even though they are supposed to get back to me within 1-2 biz days) and I pretty much am not paying for a proper functioning wifi, it’s been almost 3 months. Would give no stars but 1 is the lowest.

24 September 2020

Tess McCawe 8.4

Have been with NOW for a few years. I recently needed a record of a call made 2 years ago and they went to the trouble of finding it for me- excellent service!

22 September 2020

CD 7

They are cheap, provide an average service, but became unstable these days, and high latency for games.

Pros

Cheap

Cons

high latency for games, unstable

19 September 2020

Gurbinder 1

Very bad experience. They send me email that tec coming to sort out broadband Friday. Nobody came in.very bad service left us without internet for the weekend. So annoyed

18 September 2020

Chayne Jenkins-Te Ngahue 2

They suck

Pros

Cons

Always losing internet connection

17 September 2020

Lucia 8

I have used spark broadband with homeline for over 10 years. In the past, they have been able to offer discounted rates to existing customers when there were promotions for new customers. Unfortunately, this was not the case any more in the last couple of years and their contact centre or sales department stuffed up with a change I already said no to. This created unnecessary hussle for me. Besides, I feel the price is quite high compared with some other good providers.

Pros

Quite reliable, seldomly had issues. Overall customer service staff had been good.

Cons

Getting more and more expensive.

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