Latest Broadband Reviews

Your broadband reviews are crucial to helping Kiwis make an informed decision on their next broadband provider so please take 60 seconds to review your current NZ internet provider below. A review of your current provider allows the ISP’s to gather real feedback from customers and gives you the opportunity to highlight anything great or not so great that you may have experienced. Please submit a review below.

03 March 2026

Jo 10

Great service dealing with locals.

Pros

Great reliability and service

Cons

Would prefer they offered more modem choice

27 February 2026

Vivienne Patterson 10

Can’t believe the exceptional support for this service. Anton talked me through the options. Gave me help selecting an appropriate router and spent more hours than he should talking me through the setup. The referral to Chorus went smoothly and setup was completed before the start of the service started ready to go. I have no hesitation in recommending this service.

Pros

Great service

Cons

Didn’t fine this service early enough

24 February 2026

Lynda 8

Iused Nrtspeed when I lived a mobile lifestyle. Great coverage everywhere I went. I'm now living a settled lifestyle. Amazing speed where I am ( rural, Nth Canterbury) Customer service is fantastic. They do whatever it takes to solve a problem

Pros

Reliable, fast, unequaled customer service

Cons

...none...

21 February 2026

Brook 1.6

They have terrible service and make it impossible to contact them if you have an issue or want to cancel. They only take messages by internet chat, so if your internet is out with them, you are unable to contact them. Provided router barely covers a single small room, and connection often drops out. The speed is slower than the advertised plan. Their prices rise frequently despite poor service, and they constantly email asking for you to refer your friends even though their service is terrible.

Pros

Provides a router

Cons

Poor communication, poor service, bad router, high prices

21 February 2026

Mike Hamer 10

Great and reactive support, got me online in no time and for the cheapest price around! I was looking for a no-commitment internet plan at a good price, and that's exactly what I found at Hyperline!

Pros

Bringing your own router! Easily got set up with a Ubiquiti system :-) Happy that I didn't have to settle for a lower performance system from a different ISP.

Cons

None

18 February 2026

Russ 3.2

I moved from One to save some $ and had a nagging feeling it would bite me. It did. Lost sim cards, errors setting up my mobile account, over charging and a completely outdated service model where you have to repeat your issues over and over.
3 months in and still experiencing incorrect billing and no record of my last 5 conversations with them. I am cutting my losses and moving on.
Mobile network is fine but they piggy back off 2 degrees so not much for them to do.
AVOID ...read more

Pros

Nuthin

Cons

Everything

09 February 2026

TC Lin 8.6

due to Upgrading they are increasing 4 bucks on top of my current $100 plan. I decided to cancel my plan with out Termination fee.

Pros

very Reliable!

Cons

Dont like how the price changes during on going plan.

02 February 2026

Richard 1

I was initially happy with the service. When my 12-month contract ended, I checked competitor pricing and messaged Zeronet to see if they could match it. They agreed, and I accepted the offer.

Three months later I noticed the agreed discount had never been applied and my charges had actually increased. When I queried this, responses were very slow and they would not honour the original offer or provide any refund.

Disappointing experience, especially given the clear agreement

Pros

good at getting new customers

Cons

dishonest

26 January 2026

Millie 2.2

Poor customer service. Wifi often didn’t work. They signed up our address for hyperfibre and then it wasn’t available. Then made us pay for a rental router because ours wasn’t compatible, even though we had previously discussed which router we had. Router return was at our own cost with threat to charge $500 if not returned.

Pros

Cheap plan but there are cheaper out there

Cons

See above

13 January 2026

Tasi Tuigamala 2.2

Just changed with these guys and they’re absolutely hopeless. There new TP-Link and app works however the internet itself is really slow doesn’t connect most times as well and there app service really limited.

Pros

App for connecting

Cons

Everything else

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