Category Archives: Broadband News

Broadband Speed in NZ

If you are on this page you are probably fed up with slow internet in NZ, I mean it’s pretty unlikely that you’ll be on this page if you have the fastest internet in New Zealand!

Having slow broadband speed in NZ can be as frustrating as being on a diet when someone is cooking and eating an enormous double cheese and bacon burger write in front of you… with chips…

Well relax… Broadband Compare is here to help you in your hunt for NZ’s fastest internet provider. Everyone’s situation on broadband speeds will be very different with some people easily able to get broadband speeds close to 100 mega bits per second when they download while others have very slow broadband speeds of 1 – 2Mbs. So what can you do about slow broadband speeds?

Well unfortunately an awful lot of it is not in your control. As a NZ residential broadband customer you have no say in the speed of the data moving through an overseas cable when you look at a site in the US or UK… you can’t control when the government and Chorus roll out the ultrafast broadband (UFB) network in your street and you can’t relocate the exchange from down the road to nearer your house… but DON’T despair! There are plenty of factors you can control about your NZ broadband speed… so read on.

Compare Broadband Speed NZ

The first step to take is to test your broadband speed at home and make sure it’s not a problem that you can quickly identify. So, firstly, check your NZ broadband speed here.

Got that number? OK… now have a look at the Chorus website which will show you what speeds you can potentially get and what are the fastest available broadband speeds in New Zealand at your address.

Once you’ve done the test, if your actual broadband speed is pretty much equal to your potential broadband speed then your options are pretty much at a dead end… unless the ultra fast fibre network has not yet hit your street or you are willing to move house!

BUT! If you have done your boradband speed test and it looks like you should be getting quicker speeds then see if you can very easily switch NZ ISP or change your broadband provider. The easiest and quickest broadband speed upgrade is to go from ADSL (normal broadband) to VDSL (a faster form of broadband) but the best option for the fastest broadband speeds is to join the Ultra Fast Broadband Network. This is future proofing yourself and your property with the fastest broadband speeds available in New Zealand but you need to find the best fibre broadband package in NZ to ensure you get the most out of your connection.

If you do an upgrade from ADSL to VDSL you will certainly get a boost. It may go as fast as the theoretical 24Mbs maximum as opposed to the 12Mbs download speeds you receive for ADSL. VDSL also significantly increases your upload speeds which is great if you are putting video, big files or a ton of photos into the cloud for example. The stepup from VDSL to Fibre is another ball game all together and when you move to fibre broadband in NZ you can get download speeds of up to 100Mbs. That is FAST.

So that is stage one. Make sure you have the best possible connection coming into your house or property. The next step is to check out the actual performance of your ISP by comparing broadband speeds in NZ and if their performance when you compare broadband suppliers isn’t where it should be you then you can change broadband supplier if necessary.

One of the best ways to check internet speeds in NZ is to look at TrueNet, an independent testing service, which analyses ISP’s performance for ADSL, VDSL and UFB in New Zealand. Unfortunately it’s not a hard and fast rule as there are a lot of variables and so it is hard to declare an outright winner for the fastest internet provider in New Zealand as it all depends on everything from other users to where you are viewing or downloading from (i.e. New Zealand or overseas pages), how they handle video, and the level of demand the sites and ISP are receiving at peak hours.

For example, one NZ internet Provider could be the best performing ISP for video download speeds but they might have the third or fourth best overseas download speed so if you view and visit a lot of overseas sites they may not be the best for you.

So basically compare broadband provider and compare broadband speeds based on the area that is relevant to you. Got it? One of the fastest internet service providers in New Zealand is MyRepublic and they are someone we strongly recommend at Broadband Compare – click here to see their latest broadband deals and offers.

So, to recap.

Stage one, get the best pipe coming into your house or apartment – ADSL, VDSL or UFB.

Stage two, get the best internet provider for your specific needs

So now we will move on to stage three. You need good kit. So the modem, router and the devices you use to access the internet need to be as good as possible. The best way to liken this is to a car. You’ve got the biggest engine and the fastest, most aerodynamic chassis but now if you put in rubbish fuel, balding tyres and a 96 year old Grandma to drive it you are unlikely to get peak performance…

So use good kit. The modem in your house connects directly to the internet while the router takes the signal and turns your home into a network so all your devices can access the internet. How do you know if your modem is any good? Another quick test. Take an ethernet cable to connect your computer directly to your modem and do the NZ broadband speed test again. If it is significantly faster than the speeds you have through wi-fi then check if your modem and computer has the the latest wi-fi version. A simple version upgrade could boost your performance 3 times.

As an example, one of the latest generations of wi-fi is 802.11ac. This is about three times faster than the previous, 802.11n so to get the maximum speed both your modem and device(s) need to have 802.11ac. If your home PC, Laptop or tablet is a few years old you will probably have the wi-fi generation 802.11ac so it would be worth getting a new router to match. If your devices are older and only have 802.11n, then make sure your router has the same. Only upgrade if you need to, there will be little impact otherwise.

…and the final stage. Aesthetics!

We know that routers are not always the prettiest looking things and the last step is to make sure that your router is located in a spot that is central in your house. If you do all your websurfing in the lounge then don’t tuck the router 20m away in the office down the hall and around the corner as the broadband signal gets weaker with distance and may struggle to reach your lounge and therefore streaming Netflix or Lightbox is going to be a frustrating exercise.

So that’s the broadband compare advice for checking your broadband speed and making sure you have the best broadband speed possible in your abode or office. There is no simple one size fits all option for fixing up slow internet speeds and if you want it to get better then it is worth spending the time but it is well worth it to rid yourself of the swirling wheel of buffering doom!!

Compare broadband speeds and broadband providers on Broadband compare and make sure you have the best deal possible on the fastest internet speeds possible.

Spark Broadband News

Spark Internet

News and information from Spark Broadband

Now you may have read the news on BroadbandCompare NZ back in January that broadband plan prices were going up and we recommended comparing broadband plans in New Zealand. Well whilst we still very much live by that philosophy, credit where it is due to Spark Broadband.

In January Spark Broadband Price increases were announced as a result of the Commerce Commission announcing a significant increase in the amount that internet providers in NZ pay to Chorus (the network provider) to connect consumer broadband and business broadband in New Zealand to the historic copper telecom network.

What Spark Broadband also announced at the time was that they would review pricing and consider a credit or something for Spark Broadband customers because the price changes weren’t backdated as the NZ Broadband companies thought they might be. This was the reason that in February of 2015 Spark Broadband increased some prices to customers still being served by the copper network on Spark ADSL or Spark Broadband VDSL. Anyway… as the price increase wasn’t backdated Spark made a promise which they are keeping and if you are currently a Spark broadband customer there will be a pleasant surprise in your March bill. What sort of surprise? Well it is a nice one and pretty big news for Spark Broadband customers. Some free money by all accounts and it won’t do their Spark broadband reviews any harm at all I’m sure 🙂

Spark Internet Price News

Spark Broadband has announced it will return the money that it took by raising prices in 2015 following the decision to not backdate the higher Chorus lines charges from the Commerce Commission which was decided in January 2016. Not all Spark Broadband Plans will qualify for the refund as not all Spark broadband plans had the price hike applied in 2015. The savings will be given to eligible Spark broadband home plans and Spark Broadband business customers on affected Spark broadband and landline-only plans. Basically not to Spark Fibre Broadband customers.

Spark Broadband says Spark Home broadband customers will be able to go online to claim their savings as a $33 account credit on their monthly bill or put it towards a six months’ data upgrade to their Spark broadband plan (Moving your plan to a Spark unlimited data plan and worth from $60) or if feeling generous Spark customers can make a $33 donation to a cause of their choice on Givealittle. If you are simply a Spark ome landline-only customer then you receive a $33 account credit.

The maths has been crunched by the accounts boffins at Spark and the $33 equates to the net savings to Spark from the Commerce Commission decision. As you would imagine the guys at Spark Broadband are very happy to announce this news and it will be a big chunk of money they are paying back to their Spark Broadband customers. Let’s hear from the CEO of Spark Home, Mobile and Business, Mr Jason Paris…

“Spark Broadband put up our prices in February last year after the Commerce Commission threatened to backdate higher Chorus charges from the previous December, at the time, we said that if there was no backdating, we would do the right thing and return savings where we could to our customers,” he says.

“While most broadband retailers increased their prices around the same time, to our knowledge we are the only NZ Broadband retailer who is now giving back to customers,” Paris adds.
“In recent weeks, Chorus and other industry players have confirmed they will not appeal the Commerce Commission’s final decision, and this certainty now means we can follow through on our commitment to return savings to our customers,” says Paris.
“We’re really pleased we can offer Spark broadband customers a range of choices in how they get their savings and it will only take a few quick minutes to go online and make their selection,”
he adds.

Three cheers to Spark Broadband….

BUT…

Even when you apply the $33 savings from Spark Broadband to your account, with two price increases in the last 15 months – admittedly mostly as a result of circumstances outside of their control – Spark Broadband may still not be the best choice for your particular Broadband needs. Maybe you need to check out some Spark Broadband Reviews or you are not happy with the spark broadband speed?

So while your Spark Broadband plan is front of mind why don’t you compare broadband plans in NZ and compare broadband providers with Broadband Compare and you might be able to save a big chunk on one of your major household bills and find the best broadband deals available.

Click through to our broadband comparison tool to find the best priced NZ broadband plan for you.

Installing Fibre in your home or business

Fibre Installation NZ

How do ISP’s install fibre in my NZ home?

You’ve probably seen the signs all around you and the road or path dug up as the guys from Chorus (who are looking after more than 70% of New Zealand’s new Ultra Fast Broadband Network) or Enable or one of the other fibre network managers have been laying the new Ultra fast broadband network… but how we hear you ask can you get the fibre in the road to be fibre in your house?

Well… this handy post will explain just that! But be warned… it is not a two minute job to get a new house onto the fibre network but it will be worth the wait believe you me! ULTRA FAST BROADBAND is, ironically, well worth waiting for!

The main steps to get your property on the UFB network in New Zealand are outlined below. One of the most important steps is of course to first off compare internet providers NZ and then compare broadband plans to ensure you have the best broadband deal available. We find that Broadband Compare NZ helps with that!

The actual ultra fast broadband connection is not handles by your NZ INternet Service Provider, but is instead managed by the company that own and operate the actual network under the road. In most cases this company is Chorus. Chorus have connected tens of thousands of NZ homes and NZ businesses to their Ultra-Fast Broadband (UFB) network. The fibre install process is as easy as ABC – Agree, Build, Connect – but there are some bits of life admin that you need to jump through.

Firstly, Chorus need to meet with you to discuss and agree how they will connect your home to the ultra fast fibre broadband network but before that, as we said above you do need to compare NZ internet providers to find the best broadband plan for you and to book in an ultra fast broadband connection. Our favourite here at Broadband Compare NZ is MyRepublic – check out if you can get fibre in your home and what their best deal is using their fibre broadband availability checker here on the MyRepublic website.

Once you have ordered your new fibre connection MyRepublic or your NZ broadband provider will get in touch with the fibre broadband network manager and arrange the start of the next steps. It is worth bearing in mind that if you live in a Rights of Way, apartment building or your business is based in shared premises you will need to seek consent from your neighbours, landlord or body corporate before anyone can begin installing fibre broadband.

The NZ broadband provider (for example MyRepublic) will book a day and either morning or afternoon for the broadband network technician to meet with you at your home or business to begin the installation process. It is worth keeping in mind that this is a completely new fibre network all across NZ and as such there is a bit of work to be done… liken it to getting a new sink put in, there is some planning needed and it can’t just be done from thinking about it to getting it all complete… there needs to be a way to get the fibre from the street to your home or business, and inside your property. Chorus (or the fibre broadband network provider) will need to walk through the install process with you and get your agreement on how they are going to bring the fibre from the street to your property and where they will then install the new equipment in your house.

After that… they follow the A, B, C.

Agree.
Build.
Connect.

STAGE 1: AGREE

First thing to note is that you should really look to allow an hour for this visit and the fibre broadband network provider WILL need you to be there. After you have compared broadband plans in NZ and found the best broadband deal your NZ ISP will contact you to confirm a time to meet at your home or business to discuss and walk through what’s involved to install fibre into your property and get you connected to NZ ultra-fast broadband network.

As we said before, this visit will take around an hour and they do need you to be at home to walk you through the install process. Generally the ISP or fibre network provider will confirm a morning or afternoon appointment with you first, then the fibre technician will call the morning of the day of your appointment to set a specific time with you. Allow one hour for this visit.

Once they have confirmed a time with you, the fibre broadband technician will meet with you at your property to walk through the installation process with you and plan your fibre install. This will include what they need to do to get the fibre from the road to the outside of the building and where they will install new equipment inside your property.

How the fibre is installed from the new network in the street to your property is largely determined by how your existing services are delivered (via a buried pipe, aerial cable, etc). For example, if you have an aerial cable now it is likely that they will replace it with a fibre aerial cable. At the end of the walk through they will ask you to agree to the install plan outlined by the fibre broadband technician and sign the UFB installation consent form.

The technician will discuss the next two steps in the install process – Build and Connect – with you whilst at the property.

What is included in your NZ fibre broadband install?

For most residential properties including houses, homes in rights of way and within your apartment, you will not be charged to install fibre broadband and if there was a charge the NZ ISP will often pay it. Included in the fibre install are the following:

  • Connecting your property to the NZ fibre broadband network in your street via the most appropriate method as determined by the fibre service technician
  • Reinstating and repairing any surfaces that have been disturbed to install the fibre cable
  • Installing the external termination point on the outside of the property
  • Installing the optical network terminator inside your property
  • Connecting your NZ fibre broadband provider’s modem
  • Testing your fibre broadband connection to ensure that everything is working

If you live in a retirement complex or apartment block it is worth checking costs as there may be charges from your NZ broadband provider to cover connection costs at their end.

Not included in your NZ fibre broadband install

A few common requests are not covered as a standard fibre broadband installation but may be available at a cost.

  • Requesting another install option from the road to the property e.g. if you chose to remove aerial cable and replace with a trenched cable.
  • Electrical work to add additional power sockets – you will need to contract an electrician to do this work
  • Moving the optical network terminator after it has been installed – so think about where you want it!
  • STAGE 2: BUILD

    This part is better… because you don’t need to be present for this part of your fibre broadband installation. The broadband technicians won’t need to access your home or business as all this work happens outside. The technician returns to install fibre from the street to the outside of your property as agreed in the installation walk through.

    Whilst you don’t need to be present for the build stage you will need to be contactable by phone just in case there are changes that come up which are different to what you agreed to on the walk through. Sometimes the fibre broadband provider will be able to complete the Build work on the same day as the Agree or Connect steps.

    STAGE 3: CONNECT

    Now comes the exciting bit! …but you do need to allow up to four hours for this visit and you do need to be present as it takes place in your house or office.

    The final stage of the installation is the completion of your connection to the ultra-fast broadband network (YAY!). This is where the fibre broadband technician from the network will meet you at your property and complete the internal wiring and installation of the new equipment inside your property as agreed earlier.

    As we said above, this part can take a little time and you should allow up to four hours for this visit – the broadband technician needs to complete the work inside your home or business and so they will call you the morning of your connection appointment to confirm their arrival time. From the time the technician arrives you will need to be present for the whole time that they are there.
    Once they’ve installed the fibre equipment, the fibre broadband technician will test that it works and ensure that you’re all up and running. They will ask you to confirm that you are happy with the installation before they tidy up and leave you to start enjoying the benefits of ultra-fast broadband!

    Check out this handy short video from Chorus as another explanation of the fibre installation process in NZ and check if you can get Fibre in your street here on the MyRepublic Fibre availability checker.

    Record demand for ultrafast broadband connections in NZ

    Ultrafast Broadband Connection NZ

    Record demand for new connections means shortage of technicians

    It’s all go with the Ultrafast Broadband Network (UFB Network) in New Zealand. Since Christmas 2015 there has been a record upsurge in demand for Ultrafast broadband (UFB Network NZ) connections which means more work for Chorus and other technicians and a shortage of experienced technicians to do all the work… so what does this mean for you the New Zealand consumer?

    Well, putting it bluntly you need to be sure you compare internet providers NZ and make sure that get the best broadband plan in NZ becuase it is going to be getting slower to switch so make sure that you compare broadband providers in NZ before you make a change…

    Speaking at the start of February 2016 after the release of a report on the status of the industry from the Telecommunications Forum. The Chorus chief executive Mark Ratcliffe said that both January 2016 and February 2016 had seen a record number of new fibre broadband NZ connections and his company, which is responsible for the vast majority of the Ultra Fast Broadband network rollout (UFB) across New Zealand, has had to boost its technician capacity by 30 per cent in the past four months as more people are comparing broadband plans to make sure that they get the best fibre broadband deals in NZ.

    The government contracted four companies to meet their objective of rolling out the Ultra Fast Broadband (UFB network) network to 80 per cent of NZ by 2022. In the first month of 2016, Chorus received more than 13,000 new fibre connection orders in January, the highest yet in any one month, and it’s currently completing an average 400 new connections a day…which at that run rate means almost 150,000 NZ consumers will try and find the best broadband plans in NZ in 2016.

    With all that in mind it is no surprise that Chorus chief executive Mark Ratcliffe said “We need, collectively, twice as many technicians that we have working by the middle of the year, it’s that kind of magnitude” – here at Broadband Compare we are over the moon that that many kiwis are looking to take advantage of the awesome ultra fast fibre network and compare the best broadband packages in New Zealand!

    Down in Christchurch the fibre company in charge of the ultra fast broadband fibre network rollout there is called Enable and they are reporting a similar upsurge in demand with connections doubling in the past three months – which is incredible growth. The Enable chief executive Steve Fuller said its projections had been for the demand to peak in 2018/19 but “we’re now hitting that peak three years early” – isn’t that amazing! Kiwis are on the hunt for the best broadband plans because they are also taking to online video streaming and music streaming services that benefit from the quicker speeds that ultrafast fibre broadband inn NZ can offer.

    The Spark chief executive Simon Moutter said that fibre broadband was an “easy sell” but there needs to be a greater understanding with consumers on the process of getting connected. More education for consumers on what will happen at their home with fibre installations need to happen so that when they have finished comparing broadband plans in NZ they know the timeline for getting connected as fibre broadband becomes more mainstream.

    Chorus has now said that they have taken a number of steps to improve that experience as the demand for fibre increases and Vodafone New Zealand chief executive Russell Stanners said consumers need to change what they have as expectations for fibre broadband connecting. There are currently unrealistic expectations around how quick the fibre broadband connection will be made, when they wouldn’t expect other work around the home such as a bathroom renovation to be done “the day they think of it”… so like we said at the start of this article, if you are looking at a broadband providers comparison in NZ then make sure you make an informed decision on who is the best broadband provider.

    If you are looking to join the ultrafast fibre revolution then we recommend MyRepublic – they are specifically a fibre broadband provider and you can check if your home has fibre broadband availability on their NZ fibre broadband checker which you can find here – NZ Fibre Broadband Checker